Chat and help desk
Help desk and inbox
Routine requests closed on arrival. The hard ones briefed to a person.
An agent works your chat, portal and inbox. It verifies who is asking, resolves the routine within your guidance, writes up every case, and hands anything consequential to a person without making the customer repeat themselves.
How Help desk and inbox works
Each step is checked. The green one is a person.
1Triage
Sorts each request and checks who is asking.
2Verify
Confirms the account against your records.
3Resolve
Closes routine requests within your guidance.
4Write up
Logs the case so nobody has to re-ask.
5Escalate
Hands consequential requests to a person.
Where the same engine re-points
- Password resets
- Account changes
- Order and shipping status
- Returns intake
- Internal IT desk
- Vendor inquiries
What it does for you
Measured on your work, not on a demo.
Illustrative targets drawn from comparable deployments. Measured figures replace them as each engagement reports.
The platform in production today
Not a prototype. The same engine, already fielded.
The platform behind Northmark runs in production today, across several hundred locations for more than 100 businesses. It has handled hundreds of thousands of live calls, with 99.95% control-plane availability.
Discover takes two weeks; pricing follows the scoping call.