CAGE 1AP52 · UEI S23VZ4WGS191 · NAICS 541511 · Available through teaming partners on OASIS+ and GSA MAS
NORTHMARKSYSTEMSGOVERNMENT

Capability · Guarded, human-supervised voice AI for federal service operations

RELAY

Answer every call. Resolve the routine. Escalate the rest.

Every inbound call gets answered, day or night. RELAY handles the routine questions on its own, pulling from your systems of record and staying inside approved guidance, then routes anything uncertain or sensitive to a person with full context attached.

Talk to us about a pilot All capabilities

How RELAY works

Each letter is a step. The green one is a person.

RReceive

Answers the live call and captures the request.

EEngage

Grounds every answer in approved content.

LLook up

Reads systems of record through a guarded harness.

AAct

Acts only after deterministic guards clear it.

YYield

Hands anything uncertain to a human, with context.

Where the same engine re-points

  • Personnel and pay lines
  • Benefits and enrollment
  • Tier-1 IT service desk
  • Installation operators
  • Appointment and readiness lines
  • Facilities and work-order intake
  • Travel and per diem support

What it does for you

Measured on your work, not on a demo.

Every inbound call answered, day or night, with no hold queue for the routine ones. RELAY resolves the questions your systems of record can already answer and hands anything uncertain to a person with the context attached, so your tier-1 staff work the calls that need judgment instead of the ones that do not. Cost per contact stops scaling with call volume, after-hours coverage stops depending on a shift, and the call analytics write themselves.

24/7CoverageEvery call answered, no after-hours gap
10Guards before any actionModel proposes, deterministic layers verify
Measured in your pilotCalls resolved without a personRoutine calls closed inside approved guidance
Measured in your pilotTime to answerFrom ring to live response
Measured in your pilotStaff hours returned per monthTier-1 time moved to judgment calls

Figures without a number are produced by your pilot and reported from your deployment.

The platform in production today

Not a prototype. The same engine, already fielded.

Hundreds of thousandsLive calls
100+Businesses on the platform
Several hundredLocations
99.95%Control-plane availability

The platform behind Northmark runs in production today, across several hundred locations for more than 100 businesses. It has handled hundreds of thousands of live calls, with 99.95% control-plane availability.

Talk to us about a pilot sized to one job, accepted against your PWS.

Available through teaming partners on OASIS+ and GSA MAS.

Talk to us about a pilot