Capability · Human-supervised chat for help desk and portal requests

SCRIBE

Absorb the routine. Guard every action. Hand people the hard calls.

SCRIBE handles account, access and status requests across web, portal and messaging channels. It runs the same guard stack as RELAY, closes routine requests within approved guidance, and sends anything high-stakes to a person.

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How SCRIBE works

Each letter is a step. The green one is a person.

SScreen

Sorts each request and checks who is asking.

CComprehend

Works out what the person actually needs.

RRetrieve

Finds the answer in approved content and records.

IInspect

Runs every proposed action past the guards.

BBrief

Writes up the case so nobody has to re-ask.

EEscalate

Hands high-stakes requests to a person.

Where the same engine re-points

Training and educational environment support
Benefits and pay inquiries
Eligibility and status lookups
Knowledge assistance for staff
IT self-service desk
Portal and web chat
Ticket deflection

What it does for you

Measured on your work, not on a demo.

Routine account, access and status requests closed on arrival, in the channel the request came in on. SCRIBE answers inside approved guidance against your systems of record, gives every user the same answer regardless of who is on shift, and escalates anything uncertain with the history attached. Your help desk stops backing up outside duty hours and your skilled Tier 1 people spend their day on the cases that need them.

100%Inbound answered on arrivalWeb, portal, Teams, email, SMS

24/7Always-on coverageNo stall outside duty hours

10Guards on every actionNothing writes to a system of record unchecked

Measured in your pilotTickets closed on first passResolved within guidance, no human touch

Measured in your pilotTime to closeRoutine request, arrival to resolution

Measured in your pilotTicket deflectionRequests that never reach a technician queue

Figures without a number are produced by your pilot and reported from your deployment.

The platform in production today

Not a prototype. The same engine, already fielded.

Hundreds of thousandsLive calls

100+Businesses on the platform

Several hundredLocations

99.95%Control-plane availability

The platform behind Northmark runs in production today, across several hundred locations for more than 100 businesses. It has handled hundreds of thousands of live calls, with 99.95% control-plane availability.

Talk to us about a pilot sized to one job, accepted against your PWS.

Available through teaming partners on OASIS+ and GSA MAS.

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